Return & Refund Policy
Brand Historical Product Health & Beauty
At ThePrimeLiving, we strive to provide you with the best quality products and customer experience. However, we understand that sometimes things don’t go as expected. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- Eligibility for Return:
We offer a 30-day return policy for all products purchased from ThePrimeLiving. If you are not satisfied with your purchase, you may return the item(s) within 30 days of receiving your order for a full refund or exchange. - Condition for Return:
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging. - Non-Returnable Items:
Certain products such as opened personal care items, consumables, or health supplements are not eligible for return for hygiene and safety reasons.
Refunds
- Processing of Refund:
Once we receive your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to the original payment method within 5-10 business days. - Shipping Costs:
Please note that shipping costs are non-refundable. You will be responsible for paying for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged product).
Damaged or Incorrect Items
- If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order, and we will offer a full refund or a replacement.
- We will cover the return shipping costs for any items that are damaged or incorrect.
How to Return an Item
To initiate a return, please contact our customer service team at [insert email or contact form link] with the following information:
- Order number
- Item(s) being returned
- Reason for return
Our team will guide you through the return process and provide instructions for sending the item(s) back to us.
Exchanges
If you would like to exchange an item for a different product, please follow the return process and place a new order for the product you want. We do not directly offer exchanges, but we’re happy to assist with returns and repurchasing.
Customer Satisfaction
Your satisfaction is our top priority. If you have any questions or concerns about your order or our return and refund process, please don’t hesitate to reach out. We’re here to make sure you have a positive experience with ThePrimeLiving.